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Return Policy

What is CCILU has 10 day Return and Exchange Policy ?

CCILU's 10 day returns and exchange policy gives you an option to return or exchange items purchased on CCILU for any reason within 10 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. Someone from our team will call you back once you make a pickup request and take adequate measures.
  • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs into your bank account provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately. 

The following EXCEPTIONS and RULES apply to this Policy:

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service and strong outer cardboard box to ensure safe transit.
  • If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.

To return a product to CCILU, please follow these steps:

You can return products purchased from CCILU within 10 days of receiving the product.

  • Create a 'Return Request' under “Return Request” section of Website/M-site under CCILU menu bar drop-down. Follow the screens that come up after tapping on the 'Return Request’ button. Keep the item ready for pick up or ship it to us basis on the return mode

  • We offer pick-up facility in selected locations basis our courier serviceability.

  • If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our team will call you to arrange a pickup at a time of your choice. A further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk. We have listed out the addresses of the Returns desk in another section on this page.

 

How do I place an exchange request on CCILU?

If you would like to exchange products purchased from CCILU, please follow below mentioned steps:

  • You can create exchange for products purchased from CCILU within 10 days of its delivery under “Return Request” section of Website/M-site. If your address is serviceable for exchange you will be able to proceed. Someone from our team will contact you next business day on the number mentioned on the "Return Request" form.

  • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

  • Hand over the original product to our delivery staff and receive a receipt from them. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • At any time, you can track the status of your exchange requests under Website of the courier company with the tracking number mentioned on the receipt.

How long would it take me to receive the refund of the returned product?

We take 1 to 3 days from the date of receipt of the goods at CCILU to initiate NEFT transfer and 7 to 10 days for refund into your Credit/Debit/Netbanking account, after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case of any refund discrepancies, CCILU may at its sole discretion, request you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Order ID for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Does CCILU pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on Website/M-site.

  • We will pick up the return within 4 - 7 days from the request placement date.
  • Please keep the return shipment ready.

How can I Self-Ship the product to CCILU?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Return Request option available on Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should capture the weight of the return package.
  • Residential/office address, destination address, shipment date, amount and other details should be mentioned.
  • The information on the receipt should NOT be edited/over-written.
  • The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

    This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I self-ship the Returns?

You can send the return to our returns processing facilitie. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Akasaki Retail Pvt Ltd.

Address:

Akasaki Retail Pvt Ltd

13/23 1st floor Lotus Plaza, Saraswati Marg, Karol Bagh, New Delhi - 110005

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please reach us at info@ccilu.co.in and our team will call you back.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 10 days from the date of delivery.For more details, please email us at info@ccilu.co.in

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please email us at info@ccilu.co.in